Sterling Quality Cleans – Privacy Policy

Effective Date: June 2026

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Sterling Quality Cleans LLC ("Sterling," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

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By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name

• Company name

• Business address

• Email address

• Telephone number

• Service requests

• Facility information

• Billing information

• Communications you send to us

We may also collect limited technical information automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of website visits
   

2. How We Use Your Information

We use your information to:

• Respond to inquiries

• Prepare estimates and proposals

• Schedule and provide services

• Process invoices and payments

• Communicate regarding appointments

• Improve our website and services

• Maintain customer records

• Comply with legal obligations
   

3. Text Messages and Email Communications

If you provide your telephone number or email address, you agree that Sterling may contact you regarding:

• Estimates

• Scheduling

• Appointment reminders

• Service updates

• Billing

• Customer support

• Review requests

You may opt out of marketing communications at any time. Transactional and service-related communications may still be sent as necessary to provide services.

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4. Information Sharing

Sterling does not sell your personal information.

We may share information only when necessary to:

• Process payments

• Provide requested services

• Comply with legal obligations

• Protect our legal rights

• Work with trusted service providers who assist us in operating our business

These providers are expected to protect your information appropriately.

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5. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance the user experience.

You may configure your browser to refuse cookies, although some website features may not function properly.

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6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard the information entrusted to us.

While no method of electronic transmission or storage is completely secure, we strive to protect your information using commercially reasonable safeguards.

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7. Data Retention

We retain customer information only as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal, accounting, or tax obligations

• Resolve disputes

• Enforce agreements
   

8. Children's Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

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9. Third-Party Services

Our website may contain links to third-party websites or services.

Sterling is not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

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10. Your Privacy Choices

You may contact us to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Ask questions regarding our privacy practices

Some information may be retained where required by law or necessary for legitimate business purposes.

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11. Updates to This Privacy Policy

Sterling Quality Cleans may update this Privacy Policy from time to time.

The most current version will always be posted on this website with the revised effective date.

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12. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

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Sterling Quality Cleans

Phone: (224) 455-8944

Email: hello@sterlingcleans.com

Website: www.sterlingcleans.com