For the Love of Clean.
Sterling Cleaning Services LLC
Terms & Conditions
Effective June 2026
Welcome to Sterling Quality Cleans ("Sterling," "we," "our," or "us"). These Terms & Conditions govern the use of our website and the commercial cleaning services we provide. By accepting a proposal, estimate, quote, scheduling services, allowing services to be performed, or using our website, you agree to these Terms & Conditions.
1. Services
Sterling Quality Cleans provides commercial cleaning services as described in the accepted proposal, estimate, service agreement, or approved change order. Services not specifically listed are excluded unless agreed to in writing.
2. Access to Property
The Client agrees to provide safe and reasonable access to the premises during scheduled service times, including keys, alarm codes, access cards, or other necessary credentials. If Sterling personnel are unable to access the premises due to circumstances within the Client's control, Sterling reserves the right to reschedule the service and assess a reasonable trip or missed-service fee.
3. Customer Responsibilities
The Client agrees to:
-
Maintain a safe working environment.
-
Secure cash, valuables, and confidential documents.
-
Notify Sterling of hazards or special cleaning requirements.
-
Ensure electricity and water are available during scheduled service.
-
Inform Sterling of any changes affecting the scope of work.
4. Payment Terms
Unless otherwise agreed in writing, invoices are due upon receipt. Past-due balances may accrue a finance charge as permitted by Illinois law. The Client is responsible for reasonable costs incurred in collecting delinquent accounts, including collection agency fees, court costs, and reasonable attorney's fees where permitted by law.
5. Changes to Services
Additional services requested outside the agreed scope may result in additional charges.
Whenever practical, changes shall be approved before the work is performed.
6. Satisfaction Guarantee
Sterling Quality Cleans is committed to delivering exceptional service. If you are dissatisfied with a quality standard on a covered cleaning service, please notify us within twenty-four (24) hours of service completion. We will return promptly and correct the reported issue at no additional charge. This guarantee applies only to services included within the original scope of work.
7. Excluded Services
Unless specifically included in the proposal scope of work, Sterling does not provide:
-
Biohazard remediation
-
Sharps disposal
-
Mold remediation
-
Hazardous waste removal
-
Pest control
-
Fire or flood restoration
-
Asbestos remediation
-
Crime scene cleanup
8. Property Damage
Any claim for property damage must be reported within forty-eight (48) hours following completion of service.
Sterling's liability is limited to damage directly caused by our negligence.
Normal wear and tear, pre-existing damage, or improperly maintained surfaces are excluded.
9. Limitation of Liability
To the fullest extent permitted by law, Sterling Quality Cleans shall not be liable for indirect, incidental, consequential, special, or punitive damages. Sterling's total liability arising from any service shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.
10. Insurance
Sterling maintains commercial general liability insurance.
Certificates of insurance are available upon request.
11. Confidentiality
Sterling respects the confidentiality of our clients. Employees are instructed not to disclose confidential information observed while performing services. Client information will not be shared except as necessary to provide services or as required by law.
12. Cancellation and Rescheduling
One-Time Services
One-time services may be canceled or rescheduled without charge when at least twenty-four (24) hours' notice is provided.
Cancellations with less than twenty-four (24) hours' notice may be subject to a cancellation fee of up to fifty percent (50%) of the scheduled service price.
Recurring Services
Either party may terminate recurring services by providing thirty (30) days' written notice unless otherwise specified in a signed service agreement. If a recurring service is canceled with less than twenty-four (24) hours' notice, Sterling reserves the right to charge a missed-service fee of up to fifty percent (50%) of the scheduled service price.
13. Estimates and Quotations
Unless otherwise stated, estimates and proposals remain valid for thirty (30) days. Pricing may be adjusted after that period due to changes in labor costs, supply costs, facility conditions, requested services, or scheduling requirements.
14. Acceptance of Quotes
Acceptance of any proposal, estimate, electronic quote, recurring service agreement, or authorization to begin work constitutes acceptance of these Terms & Conditions.
15. Scope of Work
Only services specifically described within the accepted proposal or service agreement are included.
Additional work requested during or after service may be billed separately.
16. Price Adjustments
Recurring service pricing is based upon the conditions observed during Sterling's initial walkthrough.
Sterling reserves the right to adjust pricing upon reasonable notice if there are material changes in:
-
Facility size
-
Occupancy
-
Service frequency
-
Cleaning conditions
-
Scope of work
17. Hazardous Conditions
Sterling reserves the right to suspend or refuse service if conditions present an unreasonable safety risk, including but not limited to:
-
Hazardous materials
-
Structural hazards
-
Aggressive animals
-
Illegal activity
-
Unsafe environmental conditions
18. Independent Contractor
Sterling Quality Cleans performs services as an independent contractor.
Nothing contained in these Terms shall be construed as creating an employer-employee relationship, partnership, or joint venture between Sterling and the Client.
19. Non-Solicitation of Employees
During the term of service and for twelve (12) months following termination, the Client agrees not to directly hire or solicit Sterling employees who regularly serviced the Client's facility without Sterling's prior written consent.
Where permitted by applicable law, violation of this provision may result in a reasonable placement fee.
20. Electronic Communications
The Client agrees that Sterling may communicate regarding scheduling, invoices, reminders, estimates, proposals, customer support, and service updates through email, telephone, or SMS using the contact information provided by the Client.
21. Force Majeure
Sterling shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including severe weather, utility failures, governmental actions, labor disruptions, pandemics, or other emergencies.
22. Assignment
Neither party may assign its rights or obligations under a service agreement without the written consent of the other party, except in connection with the sale or reorganization of Sterling's business.
23. Severability
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
24. Entire Agreement
These Terms & Conditions, together with any accepted proposal, estimate, recurring service agreement, approved change order, or written service contract, constitute the entire agreement between the parties concerning the services provided.
25. Amendments
Sterling Quality Cleans reserves the right to update these Terms & Conditions from time to time.
The most current version will be posted on this website and shall apply to future services unless otherwise agreed in writing.
26. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Illinois.
Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located in Illinois unless otherwise required by law.
27. Website Use
All content on this website, including text, graphics, logos, photographs, and other materials, is the property of Sterling Quality Cleans LLC and may not be copied, reproduced, distributed, or used without prior written permission.
Contact
Sterling Cleaning Services LLC
📞 (224) 455-8944